November 18, 2012

Quick Fix: Wii U Won't Connect To Router

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Quick Fix: Wii U Won't Connect to Internet is below Router guide.


If you're like me, for some reason your Wii U just won't connect to your router! You can see your router as an available connection, you know your WiFi password, but the Wii U just won't connect! Well, good news folks. Its a really easy fix, just follow the guide below.



  • Press Y (or top left on the touch screen) to access connection options. 
  • Choose manual connection.
  • You will have to enter your SSID. For those that don't know, that is simply your routers name. You can see this by clicking on the WiFi icon on your PC. Mine is called "Fuzzy Slippers".
  • Now, choose what type of security your connection has and enter your password.
  • You have two options for the next step.

  • Option 1: Open your internet browser and enter "192.168.0.1" into the search bar. This should take you to your router's gateway where you can find the required information for the next steps.
  • Option 2 (Windows): Hit the "Windows" button and "r" at the same time to open the "Run" application.
    • Type in CMD and click OK.
    • In the black window that pops up type in "ipconfig/all" to find the required information.
  • Option 2 (Mac): Go to "System Preferences" and to the "Internet and Network" icon.
    • Choose the connected network for the required information.

  • Now, back on your Wii U, click the "IP Address" icon and choose manual.
    • Enter in the IP address we now know, should look like "192.168.0.7".
    • Add 10 to the last number, making it "192.168.0.17".
  • For "Subnet Mask" enter the exact subnet mask we now know. It should look like "255.255.255.0".
  • Now, enter your "Default Gateway". It should have the same format as the IP address.
  • For "Auto-Obtain DNS" choose "No".
    • Enter in the exact DNS. There will most likely be more than one listed. Enter the first on the list as the "Primary" and the second as "Secondary". If you have more than two, the rest can be ignored.
  • Choose "Don't Use" for Proxy Server (unless you use one. If you don't know what it is, you don't use one.)
  • Keep MTU the same.
BAM! You should be all set to connect to the internet on your Wii U!



Still didn't work?
First try resetting your router. Then follow these steps.

1. Set Primary DNS to "8.8.8.8" and Secondary DNS to "8.8.4.4" and try again.
or
2. Set Primary DNS to "4.2.2.1" and Secondary DNS to "4.2.2.2" and try again (thanks to user TheVGChronolgy)

Wii U Won't Connect to Internet


1. Go into your Wii U settings and under "Internet" click on "View MAC Address". Write it down.
2. Find out your "Default Gateway", its commonly "192.168.0.1", you should know it from the "Connect to Router" video (its linked above). Type it into your address bar in your internet browser. This should take you to your router's control panel.
3. Log in using username/password "admin/admin" or "user/user". If it doesnt work, try googling the default username and password for your router's model.
4. Find "DHCP Static Lease" section (it could be under "Gateway"). Type in your Wii U's MAC address and allow it. Make sure to apply the changes.
5. Check if your Wii U can connect.
6. Still can't connect? Try the "Access Control" or "MAC Restrict Mode" of your router's control pannel. Type in the Wii U's MAC address and choose "allow". Apply the changes.
7. Enjoy your Wii U.


Let me know if you have any more questions,
Cheers,
Jon

93 comments:

  1. i tried these steps and i am now connecting to the network device, but i cannot connect to the internet.

    ReplyDelete
    Replies
    1. Okay, glad I could get you at least connected to your router! Be sure you are entering your specific information, not the example information (although, it can be the same in some instances).
      Make sure: all your information is accurate.
      Try this: Try changing your IP address again. For example, "192.168.0.17" to "192.168.0.9".
      Then this: Set "auto obtain dns" to "yes".

      Let me know if it works.

      Delete
    2. It's the gateway and dns, they have to be different. On mine the IP was 192.168.0.11 (with the added ten) and my Gateway was 192.168.0.1 (without the ten) Subnet 255.255.255.0 and my DNS was 64.71.255.198 but the error I was making was in the first part

      Delete
  2. I'm entering all the information from the command prompt. Adding 10 to the IP, which is what is giving me access to the network device now. i entered my dns exactly as they appeared as well. my only concern maybe is my gateway. i'm entering it as 192.168.0.1

    do i need to add 10 to that as well? I have tried this, but it doesnt seem to fix the problem.

    Please let me know if you can help

    ReplyDelete
    Replies
    1. Keep your Gateway the same as it is shown in the command prompt. Your Gateway is essentially the address of your router.

      Delete
  3. ok, well, i just cant seem to get connected to the internet.

    ReplyDelete
  4. i'm using the same wi-fi on my laptop that i am connected to now. i dont see where i am going wrong here

    ReplyDelete
    Replies
    1. Best I can suggest without personally seeing it is to reset or unplug your router for a few seconds and try again. Hope it works.

      Delete
  5. done that as well. i guess i'll keep tinkering with it, although i feel that i've tried everything now.

    ReplyDelete
    Replies
    1. I'm sorry that its not working with you for some reason. Keep trying, try going through the steps again, and report back if you figure it out! Im sure someone else is in the same situation as you.

      Delete
  6. This comment has been removed by the author.

    ReplyDelete
  7. Mine connected to the Network Deice but not the Internet!

    ReplyDelete
    Replies
    1. Try setting Primary DNS to "8.8.8.8" and Secondary DNS to "8.8.4.4". I'll have another possible solution shortly.

      Delete
    2. If that doesn't work, try Primary DNS to "4.2.2.1" and Secondary DNS to "4.2.2.2"

      Delete
    3. Unfortunately neither of those options worked.

      Delete
    4. Im sorry. You could try calling Nintendo Support at 800-255-3700. If you do find a solution, be sure to share it.

      Delete
    5. Ok, I will call tomorrow. Thanks for trying.

      Delete
  8. THANK YOU SO MUCH!!!!!!!

    ReplyDelete
  9. I can connect to my router, but not my internet. I double checked all of my information, tried using 8.8.8.8 and 8.8.4.4 for my DNS as well as 4.2.2.1 and 4.2.2.2, but neither worked. Do you have any other ideas? (Btw, thank you for helping me at least connect to the router!)

    ReplyDelete
  10. Yeah it connects to router but not internet

    ReplyDelete
  11. Yeah it connects to router but not internet

    ReplyDelete
    Replies
    1. Updated post with a potential fix. Let me know if it works.

      Delete
  12. yeah I am having the same problem connecting to the internet, I got the network device fine, it just wont connect to the internet, and ive even unplugged all my other electronics and more.

    ReplyDelete
  13. I am having the same problem as well! I wonder if b/c I've changed my Internet access code from the s/n number is causing the issue. I would hate to have to reset my router and go thru the same pain of getting my router to sync with my other devices again! Nintendo is such a drama queen when it comes to specific access and protection!

    ReplyDelete
  14. I forgot to mention that the only way I could get my router to receive a green check was to put the s/n number for my WEP code. But my WEP key is a different password

    ReplyDelete
  15. I could connect to the internet, but I can't seem to connect to the server to update. Do you know what's wrong?

    ReplyDelete
    Replies
    1. Server errors on Nintendo's side. It took me quite a while to be able to download the update and patches for games at first.

      Delete
  16. thank you very much

    ReplyDelete
  17. thnx for the fix !

    ReplyDelete
  18. Thank you very much! I got the connecting test working thanks to your instructions. Sadly I can't connect to the server either, have tried the initial update about 15 times. Maybe to many are trying at the same time.

    ReplyDelete
  19. Thank you so much for this - I have been trying to get it online since release and tried a wired connection with no luck. This worked first time. My smiile is massive!!

    ReplyDelete
  20. Thanks for posting, I really cannot believe I had to manually enter my connection details! Nintendo should be ashamed of themselves!
    I can see a lot of disappointed kids on Christmas morning.

    For those that are connecting to their router but not the internet, double check what you entered for the DNS server addresses, i had a typo in mine and it was stopping me.



    ReplyDelete
  21. hey everybody if this method doesn't work at all like me download the connectify hotspot, I downloaded it and I am downloading the update right now here's the link:
    http://www.connectify.me/

    ReplyDelete
    Replies
    1. note computer needs to be powered on always if you use this not sleeping or hibernating or anything like that.

      Delete
    2. this has been the least head ache and the easiest way for me to get my wii connected...still dont feel nintedo should make it this hard....i regret buying this game consule :/

      Delete
  22. another way to fix it is just by getting rid of security keys

    ReplyDelete
  23. Even though I had no clue what the gateway numbers etc were, I followed with little hope and IT WORKED!! Thank you!!!!

    ReplyDelete
  24. This got me to connect to the first part but still couldn't connect to internet. I did a specific search on problems with connecting on the internet with a Motorola modem and got to this site http://techforums.nintendo.com/thread/18064. There are a few things you can do with the modem that solves the issue if you are still having problems. I recommend doing a specific search for your type of modem and the problem or visit the site as the directions may work. Hope this helps

    ReplyDelete
  25. I was with Nintedo for over 3 hrs trying to solve the issues..no luck...they werent even able to help me connect to the router..I actually walked them through the steps so i can connect to the router thanks to this video and well i just dont get the access to the internet. I talked to my internet provider and they wont help either since my other devices do connect find. So im stuck with an expensive game system but cant even use half of the features...not worth at all...

    ReplyDelete
  26. I can't find my DNS in CMD wher is it located I put the 8.8.8.8 in but that dident work and I can't try my own

    ReplyDelete
  27. my says the address is not coerect I enter it in properly I'm gonna cry :"(

    ReplyDelete
  28. This is killing me. I have tried absolutely every method and it does not work.

    ReplyDelete
  29. I had the same issues connecting. I tried all your suggestions and nada. What I did was use my old router (Belkin), plugged it into my ISP router to bypass it and used my hardwired Nintendo usb connector and it worked. So no wireless but hardwired. Must be something to do with routers supplied by ISP. mine is shaw here in Canada. good luck "EH"

    ReplyDelete
  30. i couldn't get anything connected, manually configured and could connect to the network device, but not inernet. spent two hours on phone with Nintendo level 2 tech support and they couldn't figure it out. i ended up turning the security off on my router and it connected fine. then i downloaded the update, after that it would connect securely fine. i had changed every setting in the routing previously and nothing worked. also, make sure your encryption key (password) is correct. it will connect to Network Device even if your password is WRONG, this can be misleading, so if you turn your security off and it connects fine, it could be that your password was wrong, try resetting it to something new and connecting with the new password.

    ReplyDelete
  31. I am not buying a lan adapter 4 Wii u

    ReplyDelete
    Replies
    1. Lan adapter: 80$


      Wii U: 300+$

      Hmmmmmmmmm

      BTW! once you get the update, the issues with connecting pretty much gone.... pretty silly.

      Durham is 100% right. just disable your security and download update then reset your security with a new password and reset your wifi connection on the Wii U.

      Delete
    2. where I live ppl steal internet without security

      Delete
  32. Can not read nintendo support

    ReplyDelete
  33. i had to call several times, sometimes the number won't even take your call, says they are too busy, but if you get the option to hit 1 for internet connections then it shouldn't take long to get to Level 1 support. once you talk to them make sure and let them know you've tried manually configuring everything as well as adding 10 to the last value of the IP address, that is all they are going to have you do. at least that was my experience. the hold is longer for level 2, but wasn't bad.

    ReplyDelete
    Replies
    1. they do say that but nothing about press 1

      Delete
  34. I looked up the default username and password for my router and it wouldn't work. What do I do?

    ReplyDelete
  35. I have a virgin media super hub and i cant find anything to do with DHCP Static Lease i really want this to work i am so annoyed with my WiiU.

    ReplyDelete
    Replies
    1. same I have not been online yet it was my worst Christmas ever I wanted to play ac 3 and blops 2

      Delete
  36. my wii u wont connect please help, i have tried evetything!!!

    ReplyDelete
  37. el wiiu es un asco tengo mas de 3 dias tratando de conectarme a internet y no me deja

    ReplyDelete
  38. Nintendo pooped its pants releasing the Wii U


    Your best bet is to just plug it into a modem directly with an ether net connection (using the wii ether net to usb converter thing, about 8$) The moden would have to have no security as well. get the update, then everything is fine.


    Or go to a buddies house who has no security on his or her wireless router (or a friend who knows how to disable the security of his router, since your obviously incapable of doing that) download the update, go home, and consider kill yourself because Nintendo butt raped you.

    ReplyDelete
  39. I have a Huawei MT880R router and when i go to my router's webpage, i can't find DHCP but I can find WLAN MAC filter, so do I put in the wii u MAC address on this or do I go somewhere else?

    ReplyDelete
    Replies
    1. WLAN is your wireless necklace, so yes, enter your wii u mac address on that page.

      Delete
    2. WLAN is your wireless necklace, so yes, enter your wii u mac address on that page.

      Delete
  40. I entered my mac address in the WLAN filter, I pressed apply , do I allow or deny the mac adresses filter?

    ReplyDelete
  41. the address you entered is incorrect

    ReplyDelete
  42. When i allowed the mac address it seemed that I couldnt connect to my lap top or my ipod internet. How do i connect the wii u mac address but still have internt for everything else?

    ReplyDelete
  43. U R A LEGEND many good things are wished upon you

    ReplyDelete
  44. After updating the settings manually as suggested I was able to connect to the router BUT STILL UNABLE TO CONNECT TO THE INTERNET. I then called nintendo at 1-800-255-3700 and a wonderfully patient CSR walked me through the items I had updated. We found that IP address, subnet mask and default gateway that I had taken from the router info I had gotten from going to 192.168.0.1 on the internet were incorrect for our purposes and that the IP address should be the one associated with the label IPv4 when running ipconfig at the CMD prompt on my windows computer. As well,we took the subnet mask and gateway info from this same place and not what appeared on the router info untility.
    We also updated the 2 DNS fields as follows: DNS1 8.8.8.8 and DNS2 8.8.4.4
    I AM VERY PLEASED TO REPORT THAT THIS WORKED!!! AND I AM NOW DOWNLOADING THE UPDATE.

    ReplyDelete
  45. Does any one know how to improve the internet signal for the wii u? It seems that i can connect to the internet fine but I only have about one or two bars most of the time. My router is about 2 rooms away from my wii u and the router is close to a wall. I cant really move either of the two. Any help would be apperciated.

    ReplyDelete
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    ReplyDelete
  47. Struggled for 5 hrs trying to get the Wii U to connect to the wifi using the first method. What finally worked was the second method using the DHCP Lease. Basically you have to enter the MAC address of the wii and assign a ip address to it. Then you do the first method again and use whatever ip address you assigned.

    Hope this helps anyone who's able to connect to the network device but not to the internet.

    ReplyDelete
  48. Thank you,
    The information you shared is very informative.

    ReplyDelete
  49. Hi um in your second step in Wii u cant connect to the internet and it says go to internet browser how u go to it if. There's no internet?

    ReplyDelete
    Replies
    1. On your laptop retard

      Delete
  50. Hi, my Wii U is refusing to connect to the internet. I have been trying for some hours now. This is horrible. What the heck is happening? I am following your videos and they are fantastic because i'm actually getting somewhere. I am stuck at connecting to the internet but I CAN Connect to the Network. I am just stuck on the part of finding the DCHP Address because it isn't showing on my Router. What should I do to get it?

    ReplyDelete
  51. I am not able to connect to the internet, but I can connect to the router. I logged into my router and couldn't find where the DHCP static lease section is. Where do I go to find it?

    ReplyDelete
  52. THANK YOU!!! You saved Christmas!!!!!!!!!!!!!

    ReplyDelete
  53. Hello, by any chance do you know how to get connected with a belkin router

    ReplyDelete
  54. If u could connect to the router but not the internet. TRY CHANGING YOUR WIFI CHANNEL.

    That fixed for me

    ReplyDelete
  55. Your post is good. I like style of your writing. So I got pleasure reading it. Thanks a lot!
    http://toomkygames.com/

    ReplyDelete
  56. This stupid error is happening to me come on the wii u has been out for 4 years now

    ReplyDelete
    Replies
    1. Dude, I know your pain, I've been searching through forums for hours now trying to fix this. Still don't know how to fix it.

      Delete
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